Delivering outstanding customer service is a concept frequently lost in the day-to-day flurry of required tasks and overwhelmingly workloads. Yet, we all know it takes a great deal more time and money to attract a new client than it does to keep a current one. In this highly interactive program, participants will revive their competency in attentive listening, overcoming objections, managing disgruntled customers, and delivering difficult news.

All employees who interact with customers.
After completing this course, you will be able to

  • Define what outstanding customer service really means today
  • Explore ways to improve the customer experience
  • Identify specific techniques for managing challenging customers and difficult situations
  • Practice the art of attentive listening
  • Gain an understanding of personal behavioral styles and improve communication through recognizing customer styles
  • Deliver difficult news without losing the relationship

1 day for up to 30 participants

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