Stories can go where data and quantitative analysis cannot: to the heart. Audiences – whether made up of employees, customers, investors, or partners – can be persuaded to act by a potent vision wrapped up and presented in a story. The very best storytellers from Homer to Steve Jobs persuade by using potent imagery and […]
Presentation Skills Programs
Program Description Forbes, CNN, NPR, and Inc. Magazine have all reported that using improvisation techniques improves communication skills. Improv techniques teach people to react and adapt quickly to unanticipated events, stay in the moment, listen attentively, and “think on their feet.” Improv promotes creativity, innovation and leadership abilities. Participants learn to listen to what is […]
Leaders are on display every day and like it or not, are judged on how they effectively they communicate business objectives and company values. The Black Sheep Reputations formula for success covers five modules: visual (body language, eye contact and visual aids), voice (modulation and volume), verbal (message development, presentation outline), vocal (audience management) and value (first impressions, professional appearance and confidence). The session includes group discussion, videotaped role-plays and critiques of other business leaders’ speeches.
This interactive classroom session focuses on taking your presentation skills to the next level … whether face-to-face or virtual. Participants will be on their feet several times, fine-tuning their delivery styles in multiple settings, focusing on visual impact (body language and visual aids), voice (modulation and volume), content (story board and message development) and audience management (tough questions and audience challengers). The session includes group discussion, videotaped role plays in multiple scenarios (conference room, auditorium and conference call), active coaching by consultant and constructive feedback from participants.
Leaders are on display every day and, like it or not, are judged on how effectively they communicate business objectives and company values. In this transformative conversation regarding personal delivery styles and methods for crafting influential content, leaders learn to make a positive impression with any audience. Our coaching sessions incorporate videotaped role-plays, review of advanced communications skills as well as constructive feedback.
Delivering outstanding customer service is a concept frequently lost in the day-to-day flurry of required tasks and overwhelmingly workloads. Yet, we all know it takes a great deal more time and money to attract a new client than it does to keep a current one. In this highly interactive program, participants will revive their competency in attentive listening, overcoming objections, managing disgruntled customers, and delivering difficult news.